Licensed Customer Engagement Specialist

Key responsibilities: Conduct high-volume outbound outreach to educate customers about insurance programs and services Build rapport and create positive experiences through professional communication and empathy Document customer interactions accurately and address inquiries while escalating complex issues as neededRequired qualificationsActive Accident & Health Insurance License in the state of residence Strong customer service background with a passion for helping others Ability to work independently while remaining engaged with a remote team Comfortable working within established processes and scripts Strong attention to detail for accurate documentation of customer interactions