TMC Lead

virtual vocationsNew York, NY8 days ago

Occupations

First-Line Supervisors of Production and Operating Workers First-Line Supervisors of All Other Tactical Operations Specialists Industrial Production Managers

Industries

Telemarketing Bureaus and Other Contact Centers Custom Computer Programming Services Corporate, Subsidiary, and Regional Managing Offices

To support a mission-driven organization, the remote TMC Lead will manage team performance, oversee daily operations, and provide real-time coaching while ensuring adherence to production and quality targets.

Key responsibilities: Drives team performance to meet daily production and quality targets Escalates issues and workflow blockers to the Operations Manager for resolution Tracks daily team productivity and provides real-time coaching and feedback to team members

Required qualifications: Completed 6 months of good performance standing in the current role as a CP or FN Previous leadership experience is a plus Ability to lead with effective communication skills

Apply now

Level

SeniorL5

Location

New York, NY

Occupation

First-Line Supervisors of Production and Operating Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

8 days ago

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