Customer Experience and AI Workshop Facilitator
sf partnersNew York, NY
Customer Experience and AI Workshop Facilitator
L5
sf partnersNew York, NYyesterday
Occupations
Customer Service RepresentativesTraining and Development SpecialistsWeb and Digital Interface DesignersIndustries
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesCustom Computer Programming ServicesCustomer Experience & AI Workshop Facilitator Mid-to-long-term contract | ASAP start We’re looking for an experiencedclient-facing workshop facilitatorto work with major enterprise organisations across the East Coast, helping them rethink how they engage customers throughbusiness messaging, conversational AI and agentic AI .This is a highly visible, client-facing role. You’ll lead collaborative workshops that take organisations from traditional, rules-based customer journeys towards more intelligent, intent-led conversations.
What we’re looking for:
- Strong experience facilitating workshops withenterprise clients
- Background inCX, service design, customer journey mapping, digital transformation or conversational AIGood understanding ofWhatsApp, SMS, chatbots or digital messaging channels
- Exposure toAI agents / agentic AIis highly desirable
- Confident engaging senior and mixed stakeholder groups
- Experience withinretail, financial services, travel or ecommercewould be particularly relevant
- Comfortable turning ambiguity into clear use cases, decisions and next steps
- Strong with tools such asMiro, Teams and Google Workspace
You don't need to be an AI engineer. We're looking for someone who understandscustomers, conversations and facilitationand can quickly get to grips with emerging technology.
Travel: Regular travel to enterprise client locations, predominantly across the
East Coast. All travel costs are covered. You’ll work remotely between client engagements and must have your own professional remote-working setup. This is a great opportunity to work at the intersection ofcustomer experience, business messaging and agentic AI, helping major organisations shape what the next generation of customer engagement looks like.
Apply now
Level
SeniorL5
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Administrative Management and General Management Consulting Services
Posted
yesterday
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