Technical Support Specialist

Location: Boca Raton, FL (Fully Onsite)

Employment Type: Contract-to-Hire

Schedule: Monday-Friday, 8:30 AM-5:30 PMOn Cue Hire is seeking an experienced Technical Support Specialist for a fully onsite, contract-to-hire opportunity in Boca Raton, FL. This role will provide hands-on technical support across macOS and Windows environments, supporting end users and day-to-day IT operations.

Responsibilities: Provide Tier 2/3 support for hardware, software, operating system, and connectivity issues. Configure, deploy, and troubleshoot macOS and Windows devices. Administer and support Active Directory, Microsoft Entra ID (Azure AD), user accounts, permissions, and authentication. Support Microsoft 365 applications and collaboration tools. Install, maintain, upgrade, and troubleshoot computers, peripherals, and related IT equipment. Resolve and document service requests in a timely manner. Support IT security practices, system upgrades, and technology rollouts.

Qualifications: 5+ years of IT support, help desk, service desk, or desktop support experience. Strong macOS troubleshooting, configuration, and deployment experience. Hands-on experience with Active Directory and Microsoft Entra ID (Azure AD).Experience supporting Windows, Microsoft 365, and mixed-platform environments. Strong troubleshooting, communication, and customer service skills. Ability to work fully onsite in Boca Raton, Monday-Friday.