Information Technology Support Technician

Under Direct Supervision provides accurate and timely, technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Resolves support issues of a basic technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Installs and maintains software systems for faculty and staff to ensure technology resources are properly functioning. Repairs and troubleshoots computer equipment at the site to ensure problems are resolved timely. Provides first-line, basic, support for the installation, configuration, maintenance and support of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, wireless, LANs, WANs and digital media. Provides support at all facilities including smart classrooms, electronic classrooms, offices, clinics, videoconferencing classrooms, and all University locations on campus or off, as required. Resolves issues for faculty and/or staff encountering hardware, software and other problems relating to technologies' resources. Inspects and recommends maintenance of equipment housed in University facilities: offices, smart classrooms, electronic classrooms, videoconferencing classrooms and clinics, as assigned. Uses appropriate departmental software to log and track user requests and problem reports in a timely matter. Provides customer service and technical support to our community remotely and on-site. Moves PCs and other technology equipment within University facilities to other locations on and off campus. Performs other duties as assigned. ?