Customer Support Associate: Live Events On-Site

TicketManager is seeking a Customer Support Associate for our on‑site team in the United States. You will be the frontline support for general and non-paid accounts, guiding customers via phone, Zoom, email, and chat to resolve inquiries and drive customer success. You will train and document processes, escalate when needed, and contribute to knowledge base updates. This role offers in‑office collaboration, competitive compensation, and comprehensive benefits.