Eligibility Associate - District 4

Shift: Compensation Details: $30,700

Job Description: Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. DFCS/OFI is seeking candidates for the position of Eligibility Associate. This position reports to a OFI Supervisor and will be located in OFI District 4.What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).Positions are open to internal and external candidates. As a continuous recruitment posting, applications will be reviewed on an ongoing basis. Qualified applicants may be considered and hired as positions become available. We encourage interested applicants to apply even if there is not an immediate opening at the time of submission. SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

Roles and Responsibilities: Performs general office management duties, including keyboarding, filing, generating, and managing correspondence. Provides / coordinates services to clients, families and partners that call or visit the local office. Receives and routes telephone communications as required for the county office. Provides follow-up and /or customer service to resolve any issues. Screens and registers applications for all OFI Eligibility programs offered as required. Routinely uses electronic application, Document Imaging, and eligibility systems. Maintains confidential records. Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments. Performs other professional responsibilities as assigned.

Minimum Qualifications: High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.

Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Two (2) years of clerical experience which involved customer contact/interaction.
• One (1) year at the most immediate lower-level position Customer Service Associate 1 (GSS 090) or position equivalent.
• Employment Information:
• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.

Minimum Qualifications: High school diploma/GED and six (6) months of related customer contact/interaction experience.

Equal Employment Opportunity Employer: The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.