SaaS Support Engineer: Water Tech Innovator

CDM Smith is seeking a technically savvy SaaS Technical Support Analyst to serve as a trusted product expert, helping customers maximize value through responsive support, troubleshooting, and issue resolution. You will work with Product, Engineering, Sales, and Customer Success to resolve challenges and improve the user experience. You'll also contribute to knowledge base content, customer training, and onboarding initiatives to drive adoption and retention across public-sector clients in the