Senior Product Manager - AI for Customer Service & CCaaS

A technology solutions company is looking for a Product Manager specializing in customer service and AI. The ideal candidate will have over 5 years of experience in product management, particularly in enterprise software. Responsibilities include defining product strategy, integrating AI solutions, and collaborating with cross-functional teams to document requirements. Strong analytical and communication skills are essential. Candidates with experience in CCaaS platforms like Genesys Cloud and CRM tools like Salesforce will be preferred. This is an opportunity to influence customer experiences on a global scale.