Remote Portal Support Specialist

AAC in Washington, DC seeks a skilled portal support technician to help external users with public-facing applications and government partner portals. You will provide remote assistance, walk users through steps, and resolve issues across browsers and devices. The role requires four years of experience, a high school diploma or GED, and ITSM ticketing knowledge (Zendesk and Oracle RightNow preferred). Strong communication and teamwork are essential, with eligibility for a public trust clearance.