Dispatcher

What You'll Do: As a Dispatcher, you're the link between our customers and the technicians in the field, making sure the right person gets to the right job at the right time.

Your day-to-day will include: Managing the daily dispatch board and assigning the right technician to each job based on skill set, location, and urgency. Coordinating technician arrival windows and routes to minimize drive time and serve as many customers as possible each day. Communicating with customers on appointment confirmations, arrival times, delays, and rescheduling, using our approved tone and procedures. Staying in close contact with technicians throughout the day, providing job details, customer notes, and real-time support. Prioritizing emergency and same-day calls, adjusting the board on the fly as new work, cancellations, and emergencies come in. Documenting job notes, scheduling details, and customer interactions accurately in our CRM/dispatch software. Partnering with CSRs, Service Managers, and field teams to keep operations running smoothly and support capacity, membership, and customer satisfaction goals. Participating in training, role-plays, and coaching sessions to continue growing your skills. Maintaining dependable attendance and professionalism; working independently and within a team environment.

Requirements: Who You AreHigh School diploma or GED required (Associate degree is a plus).Prior dispatching, scheduling, or call center experience preferred; experience in HVAC, plumbing, electrical, or residential home services is a strong plus, but we're willing to train the right person. Strong communication and customer service skills. Able to stay calm, organized, and decisive while solving problems under pressure and maintaining a friendly tone. Highly organized with the ability to multitask and prioritize in a fast-paced, constantly changing environment. Basic computer literacy and comfort learning CRM/dispatch software and multi-line phone systems. Familiarity with the Rapid City area to support smart routing is helpful. Reliable, punctual, and able to work continuously from a workstation (phone/headset/keyboard use).Professional phone etiquette, integrity, and a team-oriented mindset.