Reservation Agent (Boutique Airline)

Location: Onsite - Fort Lauderdale Executive Airport (FXE)

Position Overview: Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team in Fort Lauderdale. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience, and ensuring every passenger enjoys a smooth booking experience. This position is ideal for someone who thrives in a fast-paced aviation environment and enjoys providing high-touch, personalized service.

What You'll Do: Provide exceptional customer service in person, over the phone, and via email. Greet passengers upon arrival and ensure a welcoming experience. Manage incoming calls and online inquiries for flight reservations. Provide accurate information regarding schedules, fares, policies, baggage, and services. Create, update, and manage reservations with a high degree of accuracy. Process payments, issue confirmations, and assist with itinerary changes or cancellations. Coordinate with pilots, freight personnel, and customer service team members to ensure seamless passenger experiences. Process payments, issue confirmations, and assist with itinerary changes or cancellations. Assist with ticketing, baggage handling documentation, and applicable fees. Walk guests to aircraft on the tarmac as needed.

Requirements: 2-4 years of experience in hospitality, aviation, or the travel industry preferred. High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field a plus. Knowledge of travel to the Bahamas and Out Islands preferred. Experience with aviation reservation systems strongly preferred. Familiarity with freight, logistics, passenger services, or reservations operations a plus. Strong attention to detail with the ability to accurately manage fares, fees, and related transactions. Sound judgment and critical thinking skills in time-sensitive situations. Excellent communication and interpersonal skills. Proficiency in Microsoft Office (especially Excel); additional languages a plus. Knowledge of FAA and TSA regulations, or willingness to learn. Comfortable learning new systems and thriving in a fast-paced environment.

Schedule Requirements: Flexibility to work weekends and holidays is required.

Working Conditions & Benefits: Full-time, onsite position based at Makers Air (FXE).Exposure to outdoor elements when escorting passengers on the tarmac.