Service Delivery Manager

Job ID: SRJ_7173

We need candidates who are local or else who can relocate day 1 and start working onsite. Visa independent candidates are preferred.

Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable. The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads. SLA and requirement gathering Service quality reporting and stakeholder communication Escalation handling Understanding and reporting Project/service impact planning Incident/problem/change closure support Strong stakeholder management across various levels Presentation preparation and reporting expertise Experience in global BAU, project coordination, and ITSM practices Strong execution capability beyond theoretical understanding Strategic service improvement initiatives Cross-functional collaboration with value stream leads Experience in practical ITSM execution (Incident, Problem, Change) Stakeholder-specific communication adaptability Nice to HaveSkillsFamiliarity with Ratings and Corporate ServicesSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.