Business Systems Analyst - Banking Operations & QA

Required Education: High School Diploma or equivalent Preferred education: Bachelor's degree

Required Experience & Skills: Minimum of 3 years of relevant experience Experience in Bank Operations Business Systems Analyst experience QA/Testing experience (qTest, JIRA) Ability to translate operational needs into system requirements Experience supporting core systems, integrations, or branch initiatives Strong analytical and problem-solving skills Ability to research, analyze data, and derive insights Ability to work under pressure and meet deadlines Strong prioritization and organizational skills Knowledge of Business Intelligence (BI) tools Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong written and verbal communication skills Comfortable collaborating with Operations, IT, vendors, and leadership Mindset aligned with servant leadership and continuous improvement

Job Overview: The Enterprise Operations Analyst / Business Systems Analyst is responsible for administering defined procedures, preparing and analyzing reports, and supporting projects with a focus on process improvement. This role involves analyzing business issues, recommending solutions to improve operational efficiency and quality, and ensuring compliance with established standards.

Key Responsibilities: Analyze and interpret data to identify trends and opportunities for process improvement Collaborate with stakeholders to align data insights with business goals, including capacity planning, forecasting, and costing Translate business and operational needs into system and functional requirements Support QA testing, user acceptance testing (UAT), and system enhancements Contribute to workflow/process redesign and continuous improvement initiatives Create and maintain policies, procedures, and training materials Partner with cross-functional teams, including Operations, IT, vendors, and leadership Manage small projects or contribute to larger project teams and task forces Own and maintain regular reporting and process administration tasks Analyze and resolve moderately complex operational, system-related, and customer issuesOnly those lawfully authorized to work in the designated country associated with the position will be considered.Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.