EPIC APPLICATION ANALYST - MSO

Overview: Salary Range $42.79 - $48.75 Hourly

Description: This is not a remote position. This is an entry-level Epic Application Analyst position who plays a crucial role in the implementation, maintenance, and support of Epic Tapestry application for NEMS MSO operation. This position involves working closely with end-users, IT teams, and other stakeholders to ensure the effective use of Epic Tapestry software to enhance the medical management workflow efficiency in managed care business operation.

Essential Job Functions: Implementation and Configuration:

• Assist in the implementation and configuration of Epic Tapestry modules.
• Work with MSO operation teams to understand business requirements and translate them into system configurations.
• Collaborate with other IT professionals to ensure integration with existing systems.
• Support and Troubleshooting:
• Provide first-level support for end-users experiencing issues with Epic Tapestry.
• Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.
• Work with vendors and internal teams to resolve complex technical issues.
• Training and Documentation:
• Conduct training materials for end-users on the proper use of Epic Tapestry.
• Create and update documentation related to system configurations, processes, and troubleshooting procedures.
• Testing and Quality Assurance:
• Participate in testing activities, including system upgrades, patches, and enhancements.
• Ensure the quality and reliability of Epic applications by conducting thorough testing.
• Collaboration and Communication:
• Collaborate with cross-functional teams, including Claims, Utilization Management (UM), Provider Network Operation (PNO), Case Management (CM), Eligibility and Capitation management, EDI transmission, VBC administrators, and IT professionals.
• Communicate effectively with stakeholders to gather requirements and provide updates on project statuses.
• Performs other job duties as required by manager/supervisor

Qualifications: BA/BS required or 2 years of relevant work experience in healthcare maybe substituted. Epic Tapestry certification or credentialed in one or more modules or must obtain within 6 months of hire. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Knowledge of Microsoft Office (Word, Excel, Power point, Outlook).Ability to work on rotational after hours and Saturdays as needed. Knowledge of Agile methodology (JIRA) ticketing system preferred. Previous experience with healthcare IT systems or Epic applications preferred.

Language: Ability to read and write English fluently is required. Fluency in other languages is an asset.

Status: This is a FLSA Non-exempt position. This is not an OSHA high-risk position. This is a Full Time position. NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).