Customer Success Director – Los Angeles, CA (Hybrid)

Are you a customer success leader with experience supporting complex, high-value clients in regulated industries? Account Makers has been engaged by our client, a high-growth FinTech and payments technology company, to hire a Customer Success Director. The Customer Success Director will strengthen customer relationships, optimize onboarding, and drive long-term platform adoption for banks, payment processors, and enterprise partners. This full-time leadership role will guide customer experience, retention, and operational efficiency as the organization scales its platform across financial institutions and enterprise clients. In this role, you'll oversee a team of account managers and implementation specialists, develop customer success processes, and implement metrics that deepen client engagement and reduce churn. You'll work closely with product, compliance, and engineering teams to ensure customer feedback directly influences roadmap decisions. The ideal candidate is a strong operator who understands financial technology workflows, risk considerations, and the high expectations of enterprise buyers. This position is based in Los Angeles, California, with hybrid flexibility.

CompensationThis permanent position offers a competitive salary range of $130,000-$170,000 annually, plus full benefit options including health, vision, dental, 401k and other benefits.