Lead Network Engineer

Responsible for the design and support of Network infrastructure consisting of but not limited to LAN/WAN, HW & SW, routers, switches, management systems, monitoring systems, telecommunications equipment, voicemail systems, call center management systems and various other network and voice related infrastructure technologies. Function as a project leader on various initiatives while training and instructing team members. Provide diagnoses, resolutions, and documentation to support, implement and manage an enterprise network environment. Implement, monitor and manage secure solutions that address contemporary issues. **This position does not offer sponsorship now or in the future. Network Engineering & Operations: Design, configure, maintain, and troubleshoot LAN/WAN, datacenter, and cloud connectivity. Support routers, switches, wireless, VPNs, internet circuits, BGP/OSPF, DNS/DHCP/IPAM, and network segmentation Telecommunications & Voice: Support enterprise telephony, Microsoft Teams Phone/VoIP, CCaas, CCaas IVR, SIP trunks, SIP/SBC management, toll-free/Resp Org ownership, DIDs and toll-free numbers, number porting/Resp Org activities, call routing, E911, E-Faxing solution Network Security: Implement secure network configurations, firewall connectivity, segmentation, NAC/802.1X, VPNs, secure remote access, and Zero Trust controls in partnership with cybersecurity teams Cloud & Data Center Connectivity: Engineer connectivity between on-premises environments, data centers, Azure/AWS, SaaS platforms, and third-party providers using technologies such as Express Route, Direct Connect, VPN, private connectivity, and cloud networking Reliability & Performance: Monitor network availability, latency, packet loss, bandwidth, QoS, voice quality, and capacity. Identify performance issues and proactively remediate infrastructure risks Incident & Problem Management: Troubleshoot network and telecom incidents, participate in P1/P2 response, perform root-cause analysis, and implement corrective actions to prevent recurrence Carrier & Vendor Management: Coordinate with ISPs, telecom carriers, cloud providers, equipment manufacturers, and managed-service providers. Manage circuit installations, upgrades, outages, escalations, and service-performance issues Change & Lifecycle Management: Plan and execute network changes, hardware/software upgrades, migrations, firmware updates, technology refreshes, and equipment replacements while minimizing business disruption Monitoring & Automation: Maintain network monitoring, alerting, logging, configuration backup, and observability platforms. Develop automation using tools such as Python, Ansible, APIs, or infrastructure-as-code where appropriate Documentation & Governance: Maintain network diagrams, IP addressing, circuit inventories, telecom inventories, configuration standards, operating procedures, DR documentation, and architecture documentation. Participate in change management and architecture/security reviews Business Continuity & Disaster Recovery: Maintain redundant network and telecom services, validate failover capabilities, participate in DR exercises, and ensure critical voice/data services can operate during infrastructure failures Compliance & Risk: Support regulatory, audit, vulnerability, and risk-management requirements. Ensure network and telecom environments comply with organizational security standards and applicable financial services requirements Projects & Architecture: Participate in data-center migrations, cloud adoption, office/branch deployments, contact-center initiatives, network modernization, Zero Trust programs, firewall/proxy migrations, and other infrastructure projects Operational Support: Participate in on-call rotations, maintenance windows, incident bridges, vendor escalations, capacity planning, and Day 2 operational support Education &Years of Experience Minimum - 4 Year Bachelors Degree in Computer Science, Information Assurance, MIS or Related Minimum - 7 Years Networking Engineering, Technology Design, Technology Implementation and Delivery or Related In Lieu of Education 10 years experience in Networking Engineering or Related License/Certifications/Training CCNP certification - Preferred Typical hiring range:$95,100.00 to $163,100.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.