Remote Scheduling Analyst, Workforce Management

Premera is seeking a Scheduling Analyst, Workforce Management to optimize call center performance and forecast staffing needs. You will bridge data insights with frontline operations, monitoring queues, creating schedules, and reporting on KPIs to support customer experience and budget goals. You will collaborate with leadership to adjust staffing, maintain the workforce management system, and deliver ad hoc reports. A two-year forecasting background and healthcare exposure are highly valued.