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Client Success Partner

L5

somewhereDenver, COyesterday

Occupations

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All OtherSales Managers

Industries

Employment Placement AgenciesAdministrative Management and General Management Consulting ServicesHuman Resources Consulting Services
Client Success Partner The Client Success Partner is responsible for the overall success, growth, and retention of assigned client accounts. This role acts as a trusted client advisor, ensuring strong client relationships, account expansion, sustainable revenue growth, and partners closely with the recruitment team to ensure consistent, high-quality recruitment delivery aligned with company goals and operational expectations.
Key Responsibilities:
  • Inbound Sales
  • Convert inbound leads into closed won and allocate to Recruitment Managers based on capacity and specialty
  • Grow pipeline using the existing sales framework to maintain a high level of capacity for your respective teams
  • Follow up on old and current leads
  • Review projects on hold and cancelled deals regularly to keep prospects and clients active
  • Client Advisory & Relationship Management
  • Serve as the primary point of contact and strategic advisor for assigned clients
  • Build and maintain long-term, trust-based client relationships
  • Understand the client's business objectives and hiring needs to provide proactive guidance
  • Manage client expectations, risks, and escalations to ensure high satisfaction and retention
  • Collect and act on client feedback to continuously improve service delivery
  • Revenue Ownership
  • Own revenue targets across managed accounts and ensure consistent performance
  • Work with the Recruitment Managers to analyze lost deals, discounts, and performance trends to improve outcomes
  • Protect profitability by adhering to pricing strategies and approval frameworks
  • Business Development (Cross-sell & Upsell)
  • Identify opportunities to expand account value through cross-sell and upsell of services
  • Introduce additional recruitment solutions or roles aligned with client needs
  • Collaborate with internal teams to pitch and close new opportunities
  • Track incremental revenue from account growth initiatives
  • Team Coordination & Performance
  • Ensure recruitment teams are aligned with client expectations, priorities, and timelines
  • Foster accountability, collaboration, and engagement across recruitment teams
  • Success Measures
  • High client satisfaction and retention (CSAT, repeat business)
  • Consistent achievement of revenue and profitability goals
  • Measurable growth through cross-sell and upsell activities
Core Competencies:
  • Strong client advisory and stakeholder management skills
  • Commercial and revenue-driven mindset
  • Ability to lead, influence, and hold teams accountable
  • Analytical, proactive, and solution-oriented approach
  • Excellent communication and relationship-building skills
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

SeniorL5

Location

Denver, CO

Occupation

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industry

Employment Placement Agencies

Posted

yesterday

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