Application Support Analyst
hub technology groupEast Boston, MA
Application Support Analyst
L4
hub technology groupEast Boston, MA2 days ago
Job Description:
- This job is posted on behalf of Hub Technology Group by Top Echelon.
- Applications analyst will be responsible for the operational support for various producivity tools like Jira, Servicenow, Smartsheets and more. Candidates will be the SME for these tools.
- The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting and provisioning a variety of tools, and regularly demonstrates creative problem solving.
- Diagnose, escalate and resolve software incidents for vendor-based applications
- Responsible for provisioning user accounts for platforms in App portfolio
- Provide subject matter and technical expertise on applications
- Configure applications to match business needs
- Draft and update use case and technical documentation as needed
- Create troubleshooting guides and knowledge articles
Basic Qualifications:
- At least 2 years in a technical role
- Bachelor's degree in computer science or similar field is preferred
- Administering, configuring, and maintaining AI applications
- Experience with custom developed applications and the software development lifecycle is preferred
- Experience leveraging APIs, reporting, and data analytics is preferred
Apply now (opens in a new tab)
Level
MidL4
Location
East Boston, MA
Occupation
Computer Systems Analysts
Industry
Custom Computer Programming Services
Posted
2 days ago
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