IT Systems Support Specialist

Job-ID29306518Reference26-26034 Salary$35.71 / hour Remote 50% Remote Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support. Current projects include assisting with imaging, set up, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with new building setup and staff moves. Candidate should have the ability to: Operate, maintain, and perform repairs on information technology equipment and software. Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests Operate, maintain, and perform repairs personal computers, laptops and peripherals Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves Pay attention to detail and the ability to work with rapidly changing priorities Provide 2nd level help desk support Lift equipment that weighs up to 50 pounds Have a valid California Driver's License, Class C Candidate should have the knowledge of: Windows 11 and Microsoft 365 application support Active Directory or other identity management system Imaging software and automated imaging processes using MECM/SCCMPC/Laptop deployments Teleworking and VPN solutions Principles and practices of customer service Principles and practices of troubleshooting computer system hardware and software problem Familiarity with WAN architecture and concepts of enterprise level applications at a high level EEO:- Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans