Customer Service Representative – Call Center

Afni, Inc., a renowned leader in the telecommunications industry, is seeking a dedicated Customer Service Agent to join our dynamic customer engagement team. This role focuses on providing top-notch customer service and support, ensuring our clients experience the best in class interaction and resolution. As a Customer Service Agent, you will handle incoming calls and inquiries, offer solutions, and enhance customer satisfaction, aligned with our commitment to improving business performance through exceptional service standards. Respond to customer inquiries via phone, email, or chat Provide information about products and services, taking orders, and processing returns Troubleshoot technical issues and provide timely resolutions Maintain a high degree of customer service for all support queries and adhere to all service management principles Record details of interactions with customers Offer personalized customer service by responding to the needs of the customers Ensure customer satisfaction and provide professional customer support Strong communication and interpersonal skills Proficiency in CRM systems and practices Ability to handle stressful situations and remain calm Excellent problem-solving skills Ability to multitask and manage time effectively Technical proficiency with computers and telecommunications systems Medical Insurance Dental Insurance Vision Insurance 401k Customer Service Certification (optional but beneficial) Technical Support Certification (preferred, not required)