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*Site Support Engineer - Senior (Washington, DC)

L5

govcioAndrews Air Force Base, MDyesterday

$82,000 - $95,000 per year

Occupations

Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Systems Engineers/Architects

Industries

Computer Systems Design ServicesOther General Government SupportNational Security
Site Support Engineer - SeniorGovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. These positions will be located Washington, DC and will be an onsite position.
Responsibilities:
  • Leads IT support at the site level, handling escalated tickets and critical system issues
  • Mentors junior engineers and implements IT best practices
  • Ensures operational uptime and reliable IT services
Qualifications: High School with 6 - 9 years (or commensurate experience)
Required Skills and Experience:
  • 6 years experience in IT support
  • Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
  • Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
  • Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
  • Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
  • Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
  • Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
  • Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance
  • Posted Salary Range: USD $82,000.00 - USD $95,000.00 /Yr.
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Level

SeniorL5

Salary

$82,000 - $95,000 per year

Location

Andrews Air Force Base, MD

Occupation

Computer User Support Specialists

Industry

Computer Systems Design Services

Posted

yesterday

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