Insurance Collections Coordinator, Revenue Cycle (Hybrid)

Insurance Collections Coordinator We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Insurance Collections Coordinator to handle insurance follow up. The Insurance Collections Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Located in the Monroeville facility, this opportunity also provides free parking. Key Responsibilities of the Insurance Collections Coordinator: • Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing. • Follow-up on unpaid, recouped payments, and underpaid claims • Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors. • Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. • Maintain patient demographic information and data collection systems. • Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems. • Contact patients and Physician's offices as well as insurance companies as needed in order to expedite claims processing.