Customer Support Representative - Evansville, IN

Customer Support Representative Evansville, INADM Grain This is a full-time, non-exempt position. This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Grain. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.

Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt. Work closely with internal and external colleagues to confirm on time delivery and accurate documentation Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc. Log pertinent case detail within ADM systems to provide transparency to items needing further review Assist with accounts receivable efforts Review various reports to confirm delivery, proper invoicing, etc. Prepare general business correspondence Coordinate other functions as needed