Customer Service Engineer
5 star recruitmentDenver, CO
Customer Service Engineer
L5
5 star recruitmentDenver, CO6 days ago
Occupations
Customer Service RepresentativesComputer User Support SpecialistsRadiologic Technologists and TechniciansIndustries
Diagnostic Imaging CentersElectronic and Precision Equipment Repair and MaintenanceCommercial and Industrial Machinery and Equipment Repair and MaintenanceCustomer Service Engineer Denver, Colorado, United StatesAbout the JobExperienceFamiliar with the principles and hardware/software configurations of diagnostic imaging equipment. Prior experience working on X-ray and/or CT machines strongly preferred. Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
Duties & Responsibilities:
- Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
- Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
- Embrace new technology while leveraging core strengths in customer service and service support
- Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
- Continually build competence in providing technical assistance and support to our customers
- Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
- Responsible for installation of diagnostic imaging equipment for designated products in geographic region
- Attend service training courses overseas and in the US as needed.
Requirements:
This position is for a remote field service engineer. The selected candidate must live in or near the posting location for this position. Required Citizenship / Work Permit / Visa Status US Citizen / Green Card holder
Must-Haves:
Min. 3+ years as service engineer. Multi-vendor experience on X-ray or CT machines. Possesses formal training
Apply now (opens in a new tab)
Level
SeniorL5
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Diagnostic Imaging Centers
Posted
6 days ago
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