Guest Experience Concierge PRN Zephyrhills

Schedule: PRN Shift: Day (United States of America)

Address: 7050 GALL BLVD

City: ZEPHYRHILLS

State: Florida

Postal Code: 33541

Job Description: Greets all customers in a helpful and courteous manner, using appropriate verbal greetings and offering assistance. Smiles and makes eye contact with all customers encountered at work area and throughout campus. Anticipates and responds to inquiries and needs in an assertive, yet friendly approach. Provides clear and accurate directions to campus and area destinations, with a working knowledge of all pertinent locations. Diffuses difficult issues in an appropriate manner using suitable gestures and posture. Utilizes outstanding telephone communication skills by answering calls within three rings, including first name and offering assistance using a friendly and warm tone. Exhibits exceptional listening skills to meet the needs of callers and successfully transfers calls to other staff when necessary. Serves as a definitive resource for a wide variety of guest and staff inquiries and needs, utilizing the Internet and other information technology to provide solutions. Provides continual coverage for front line areas to assist customers promptly, supporting Patient Access and Clinical Service areas as needed. Creates and initiates patient accounts in a timely manner, places armbands on patients, and disseminates patient information document packets as required. Ensures confidentiality of patient and departmental information by adhering to HIPAA and other accrediting and regulatory bodies. Takes personal responsibility for understanding and implementing any department or facility changes that affect self, team, staff, and guests. Performs other duties as assigned. Knowledge, Skills, and Abilities: Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. [Required] Ability to be responsive to dynamic matrix of hospital needs and act accordingly. [Required] Typing skills equal to 15 wpm, net. [Required] Self-motivation, quick thinking, and problem-solving abilities. [Required] Proficiency in performance of computer knowledge including Microsoft Outlook and Excel. [Required] Proficiency in Internet searching functions and basic math functions. [Required] Capability in communicating professionally and effectively in English, both verbally and in writing. [Required] Ability to speak and read (English/Spanish). [Preferred]

Education: High School Grad or Equiv [Preferred]

Work Experience: Related Experience [Preferred]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $16.02 - $25.63 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.