Remote Volunteer Parent & Caregiver Liaison iLevelUP

Responsibilities: Respond to routine family questions through approved channels and templates Explain program participation, schedules, technology, mentoring boundaries, and next steps Help families locate approved resources and route specialized questions appropriately Support virtual orientations, reminders, feedback collection, and follow-up Document contacts, requests, and unresolved issues accurately Protect participant privacy and use consent-based communication practices Escalate safety, wellbeing, eligibility, technical, or complaint matters to authorized staff Share recurring family needs with engagement, support, and program teams Qualifications: Experience in family support, education, youth programs, customer service, community outreach, case coordination, or communications Patient, clear, culturally responsive, and dependable communication Strong organization, boundaries, discretion, and follow-through Willingness to complete screening, privacy, and youth-safeguarding training Multilingual skills are especially welcome This is a remote, recurring volunteer role available within the United States. Expect approximately 2–5 hours per month. Questions: volunteers@ilevelup.app iLevelUP / Believe in Me 107 Spring Street, 2nd Floor Seattle, WA 98104 (206) 414-8043