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HVAC Supervisor

L5

kelso building servicesBaltimore, MDtoday

$70,000-$80,000/year

Occupations

First-Line Supervisors of Mechanics, Installers, and RepairersHeating, Air Conditioning, and Refrigeration Mechanics and InstallersFirst-Line Supervisors of Personal Service Workers

Industries

Plumbing, Heating, and Air-Conditioning ContractorsOther Building Equipment ContractorsCommercial and Industrial Machinery and Equipment Repair and Maintenance
Job Description: Job Description
About the Role: We're looking for an experienced HVAC Supervisor to lead our field technicians and keep commercial service and installation work running smoothly. You'll manage day-to-day crew performance, solve technical problems in the field, and serve as the link between our techs, project management, and customers. This is a hands-on leadership role for someone who still knows their way around a rooftop unit and wants to build a strong, safe, and skilled team.
What You'll Do:
  • Supervise, schedule, and support a team of HVAC service and installation technicians across multiple job sites
  • Assign work, set daily priorities, and coordinate with dispatch, project managers, and superintendents to keep jobs on schedule
  • Provide technical support and troubleshooting on complex commercial HVAC systems, including RTUs, split systems, VRF, boilers, chillers, and controls
  • Perform field visits and quality checks to ensure work meets company standards, code requirements, and manufacturer specifications
  • Review service tickets, timesheets, and job documentation for accuracy and completeness
  • Mentor and train technicians and apprentices, identifying skill gaps and supporting career development
  • Enforce OSHA and company safety practices, including lockout/tagout, fall protection, and PPEServe as a point of contact for customers, addressing concerns and building lasting relationships
  • Assist with estimating, material requisitions, and equipment orders as needed
  • Help with hiring, onboarding, and performance evaluations for field staff
  • Step into the field to work alongside the team when workload requires
  • Team leadership and technician development
  • Supervise, coach and support a team of HVAC service technicians and apprentices.
  • Assist with recruiting, interviewing, hiring and onboarding new technicians.
  • Provide hands-on technical guidance and help troubleshoot difficult diagnostic calls in the field or by phone.
  • Conduct ride-alongs and skills assessments to identify training needs.
  • Organize ongoing training on new equipment, refrigerants (including A2L handling), controls and company procedures.
  • Set clear performance expectations, give regular feedback and conduct performance reviews.
  • Address attendance, conduct and performance issues promptly and fairly, following company policy.
  • Build a positive, accountable team culture and help retain skilled technicians.
Field Operations, Scheduling and Quality Control:
  • Work with dispatch to schedule and prioritize service calls, maintenance visits and emergency calls.
  • Match technicians to jobs based on skill level, location and workload.
  • Manage the on-call rotation and after-hours coverage.
  • Monitor daily job progress and adjust schedules when calls run long or emergencies come in.
  • Perform quality-control inspections on completed work and follow up on callbacks.
  • Review callback trends and correct root causes through training or process changes.
  • Review service tickets, notes, photos and invoices for accuracy and completeness.
  • Make sure work meets manufacturer specifications, company standards and local codes.
  • Oversee company vehicles, tools and test equipment, making sure they are maintained and calibrated.
  • Customer Service and Sales support
  • Serve as the escalation point for customer complaints, concerns and warranty issues.
  • Visit job sites when needed to resolve problems and restore customer confidence.
  • Make sure technicians communicate clearly, explain findings and present repair options honestly.
  • Support the growth of maintenance agreements and service plans.
  • Pass qualified replacement and upgrade leads to the sales team.
  • Review and approve quotes, pricing exceptions and warranty claims within authority limits.
  • Build working relationships with key commercial and property-management accounts.
  • Safety, Compliance, Inventory and Reporting
  • Safety and compliance
  • Enforce company safety policies and OSHA requirements on every job.
  • Lead regular safety meetings and toolbox talks.
  • Make sure technicians use proper PPE, ladder safety, lockout/tagout and electrical safety practices.
  • Ensure refrigerant handling, recovery and record-keeping follow EPA Section 608 rules.
  • Track technician licenses and certifications and keep them current.
  • Investigate and report accidents, injuries, near misses and vehicle incidents.
  • Inventory and purchasing
  • Oversee truck stock and warehouse inventory to reduce extra trips to the supply house.
  • Approve parts and equipment purchases within budget.
  • Coordinate with suppliers and distributors on availability, backorders and returns.
  • Reporting and performance
  • Track key numbers such as calls completed, first-time fix rate, callbacks, revenue per technician, overtime and customer reviews.
  • Report service department results to management on a regular schedule.
  • Help set department goals and budgets, and recommend process improvements.
  • Approve technician time sheets and review labor hours against jobs.
Compensation range: $70,000-$80,000/year
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Apply now (opens in a new tab)

Level

SeniorL5

Salary

$70,000-$80,000/year

Location

Baltimore, MD

Occupation

First-Line Supervisors of Mechanics, Installers, and Repairers

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

today

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