Director of Investigations and Sales Audit

victra verizon authorized retailerRaleigh, NCtoday

$139,100 - $387,500 per year

Occupations

Fraud Examiners, Investigators and Analysts Accountants and Auditors Treasurers and Controllers

Industries

Investigation and Personal Background Check Services All Other General Merchandise Retailers Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors

Director of Investigations and Sales AuditJoin to apply for the Director of Investigations and Sales Audit role at Victra - Verizon Authorized Retailer Director of Investigations and Sales Audit1 day ago Be among the first 25 applicants Join to apply for the Director of Investigations and Sales Audit role at Victra - Verizon Authorized Retailer Get AI-powered advice on this job and more exclusive features.

About Us: We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.

Position Summary: Victra is hiring a Director of Investigations and Sales Audit to lead internal casework and store-level transaction oversight. This role focuses on reducing fraud, improving cash controls, and ensuring accurate reconciliation across 1,500+ locations. You'll lead a team responsible for investigating theft and operational loss while managing key processes tied to deposits, refunds, and exceptions. This role brings together field execution and financial accuracy to reduce risk and drive accountability across the business.

Key Responsibilities:

Field Investigations and Risk Mitigation
Own the execution of internal investigations related to theft, fraud, and operational violations
Ensure cases are initiated, documented, and resolved consistently and in line with company policy
Provide Regional Asset Protection Managers (RAPMs) with investigative tools, training, and real-time support
Maintain the company's investigative framework, including escalation protocols, timelines, and tracking
Analyze trends, exception data, and field intel to identify risk and proactively drive resolution
Cash Handling and Transactional Oversight
Partner on Victra's daily reconciliation of cash and credit card transactions using ReconNet and related tools
Support and assist in driving visibility into cash handling and deposit accuracy by working across platforms such as DTS Connex, ReconNet, and Oracle Cash Management
Monitor exceptions and unresolved discrepancies to identify gaps in cash controls or policy adherence
Review and support resolution of general ledger variances tied to store-level activity in partnership with Accounting
Collaborate with business partners to ensure timely, actionable reporting of financial and operational risks
Process Improvement and Field Support
Lead initiatives to improve smart safe usage, armored car performance, and deposit compliance
Partner with Store Operations and RAPMs to strengthen field processes related to both investigations and cash
Support new store setup on all aspects of drawer funding, payment workflows, and financial system readiness
Identify recurring issues and implement solutions that drive operational consistency and reduce exposure
Team Leadership and Enterprise Alignment
Lead and develop a team of 10-15 professionals across investigations, reconciliation, and field support
Provide coaching, performance feedback, and career development for direct reports
Represent Asset Protection and Financial Operations in key projects involving controls, compliance, or technology upgrades

Qualifications:

Bachelor's degree in Accounting, Finance, Criminal Justice, or a related field 10+ years of combined experience in Asset Protection, Investigations, Operations, or Retail Finance 5+ years leading teams in a multi-location retail environment
Experience using tools such as ReconNet, DTS Connex, and Oracle Cash Management
Proven ability to lead cross-functional initiatives, deliver measurable results, and manage sensitive situations with discretion
Certifications such as CFE (Certified Fraud Examiner) or CFI (Certified Forensic Interviewer) preferred

Why Join Us?

We offer competitive salary and benefits, along with strong growth opportunities within the company. If you're ready to make an impact and contribute to a high-energy, performance-driven marketing team, we'd love to hear from you!
EQUAL OPPORTUNITY EMPLOYERWe're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better
Seniority level
DirectorEmployment type

Full-time Job function Other, Information Technology, and Management IndustriesTelecommunicationsReferrals increase your chances of interviewing at Victra - Verizon Authorized Retailer by 2xGet notified about new Director of Investigations jobs in Raleigh, NC.Director of Customer Quality - North America Director, IAM Security Operations Leader Associate Director, Security Delivery Management Director, Manufacturing Quality Operations Director-Compensation and Compliance Reporting Director, Manufacturing Technical OperationsNFR Compliance & Reliability Engineering-Software Engineering Director Senior Director, IT Validation & Compliance, Research & Development Solutions Durham, NC $139,100.00-$387,500.00 4 hours ago Associate Director, Cloud Security Architect Associate Director, GCP Security Specialist Director, Senior Cloud Security Architect We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Level

ManagerL7

Salary

$139,100 - $387,500 per year

Location

Raleigh, NC

Occupation

Fraud Examiners, Investigators and Analysts

Industry

Investigation and Personal Background Check Services

Posted

today

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