Wellness Concierge/ Membership Sales

Associate Reports to: Wellness Concierge Lead Schedule: Opening (7am–3pm), Mid (10:30am–6:30pm), Closing (12:30–8:30pm) — includes weekends Classification: Full-Time, Non-Exempt Compensation: $18–20/hr DOE + Monthly Bonus (performance-based)

Position Overview: At Root Whole Body, we’re not a passive wellness space—we’re building a high-growth, membership-driven health community. As a Wellness Concierge, you are the frontline driver of both client experience and revenue. This role blends hospitality with sales: you’ll guide new and returning clients into services and actively convert them into committed members through our Whole Body Health Accounts. This is not a “check-in desk” role. It’s a goal-oriented position for someone who enjoys connecting with people, excavating opportunitiesandclosing sales. You’ll be expected to take initiative, follow up, fill the schedule, and consistently hit performance targets. If you’ve worked in boutique fitness, med spa, salon, or hospitality environments where booking, upselling, and membership sales were key—this will feel like home. The ideal candidate is proactive and personable, with a natural ability to maximize appointment bookings, upselling pre-existing appointments and filling open appointment times through outreach. They thrive in a fast-paced environment, balancing hitting sales targets, and taking pride in creating seamless, authentic experiences for clients and team members alike. When they see an opportunity to create a lasting impact on someone’s wellness journey, you don’t wait. They lead. What You’ll Own Membership Sales & Revenue Growth Drive newWhole Body Health Accountsign-ups and consistently meet or exceed monthly sales goals Confidently recommend services, packages, and memberships based on client needs Rebook clients and upsell services at every touchpoint using a structured checkout process Track personal KPIs (conversion rate, bookings, membership sales) and take ownership of results Schedule Optimization & Outbound Sales Actively manage the schedule tomaximize booked capacity and minimize gaps Conduct outreach (calls, texts, email) to fill open appointments and re-engage clients Identify opportunities to shift bookings and increase practitioner utilization Use systems like Mindbody and CRM tools to drive repeat business and retention Client Experience (with Purpose) Deliver a warm, polished, and intentional first impression — while confidently guiding clients toward next steps Lead tours and clearly communicate Root’s services, value, and membership model Handle client questions and objections with empathy and confidence Ensure all client profiles, payments, waivers, and documentation are complete and accurate Team & Environment Collaborate with practitioners and team members to ensure smooth daily operations Contribute to a high-energy, accountable team culturerooted in respect and performance Stay organized, adaptable, and solutions-focused during busy shifts

What We're Looking For: Someone who enjoys selling in a service-based environmentand takes pride in hitting goals High energy, proactive, and comfortable initiating conversations and follow-ups Able to balance hospitality and sales without hesitation Thrives in a fast-paced, performance-driven environment(this is not a passive role) Personally aligned with wellness, integrative health, or holistic care

Qualifications: Required