Ambulance Dispatcher

Job TitleIs responsible to provide quality customers service and to ensure that all transports requests are handled within the contract requirements.

Maintains professional telecommunication contact with facilities, field staff, patients and/or their families, and other agencies to communicate activities of personnel, enlist services of other agencies, or provide alternative directions to on scene personnel. Dispatches appropriate crews to transport patients originating out of various locations. Follow and update the crew's status during transports. Follows all applicable safety rules, procedures and regulations governing the proper use of equipment used in the performing the job. Troubleshoots operations-related concerns and, when necessary, makes notifications to various members of management. Assign equipment to ambulance crews. Makes recommendations for system enhancement. Performs other related duties as assigned by the General Manager/Communications Supervisor.