Customer Experience Specialist

Nortekhvac in Oxnard, CA seeks a Customer Experience Representative II to be the front-line contact for customers. You will handle water heater and parts orders, coordinate with shipping, production, control and warehouse teams to fulfill requests, and assist customers with product selection, order tracking and issue resolution. This on-site role emphasizes high-quality service via phone and email, warranty inquiries, and proactive communication to ensure customer satisfaction in a fast-paced