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Customer Service Team Leader (Currently Hiring For Cedar Rapids, Coralville, and Iowa City Locations

L4

new pioneer food coopIowa City, IA3 days ago

$58,000.00

Occupations

First-Line Supervisors of Retail Sales WorkersFirst-Line Supervisors of Food Preparation and Serving WorkersCustomer Service Representatives

Industries

Supermarkets and Other Grocery RetailersConvenience RetailersCommunity Food Services
Customer Service Team Leader
Starting Salary: $58,000.00, based on experience, interview, and skills test
Location: Currently Hiring For Cedar Rapids, Coralville, and Iowa City Locations Reports to: Store Team Leadership Employment Type: Full-Time, Non-ExemptAbout New Pioneer Food Co-opNew Pioneer Food Co-op is a community owned, value driven local food marketplace rooted in cooperation, sustainability, and shared success. We exist to strengthen the local food system while creating welcoming spaces for staff, members, and partners to thrive.
About the Role: The Customer Service Team Leader is responsible for the overall customer experience across the store, from entry to checkout. This role leads front end operations while also supporting the cleanliness, organization, and overall presentation of customer facing areas including café spaces, grab and go areas, aisles, and store entry points. By maintaining strong service standards, supporting team development, and partnering across departments, this role ensures a consistent, welcoming, and efficient experience for every customer.
Requirements
What You Will Do:
  • Lead day-to-day front end operations, ensuring smooth transaction flow, strong service, and accurate cash handling
  • Support and develop team members through clear expectations, coaching, and feedback
  • Maintain cleanliness and organization across customer facing areas including front end, café spaces, grab and go areas, aisles, and floors
  • Monitor staffing and customer flow to ensure an efficient and positive experience
  • Resolve customer concerns with a solutions-focused and service-driven approach
  • Partner with department leaders across the store to support overall execution and consistency
  • Reinforce store standards that contribute to a positive experience from parking lot to checkout
What Success Looks Like:
  • Customers experience a welcoming, efficient, and consistent interaction from entry to checkout
  • Front end operations run smoothly with strong transaction accuracy and minimal disruption
  • Customer facing areas are clean, organized, and well maintained across the store
  • Team members are supported, accountable, and clear on expectations
  • Staffing and service levels align with business needs and customer flow
  • Customer concerns are resolved effectively, maintaining trust and satisfaction
  • What You'll Bring
  • Experience in retail, customer service, or team leadership
  • Strong customer service mindset with the ability to lead by example
  • Ability to lead a team, set expectations, and follow through on performance
  • Comfort working in a fast-paced environment with shifting priorities
  • Strong communication skills and a collaborative approach
Compensation & Benefits: This position offers a competitive salary aligned with market benchmarks for similar cooperative roles, plus a comprehensive benefits package that includes medical, dental, vision, paid time off, staff discounts, and retirement plan options.
Why Join: New Pioneer At New Pioneer, every role contributes to a shared goal of providing high-quality food and a strong community experience. As a Customer Service Team Leader, you play a key role in shaping how customers experience our stores every day.
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

MidL4

Salary

$58,000.00

Location

Iowa City, IA

Occupation

First-Line Supervisors of Retail Sales Workers

Industry

Supermarkets and Other Grocery Retailers

Posted

3 days ago

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