Senior Manager, Records Management

KEY RESPONSIBILITIES: Maintains and manages a library of over 10,000,000 documents/images in various media and at various physical locations. Ensures documents are safe, readable, and accessible with short notice. Maintains electronic catalogue of documents. Media formats include digital images, microfilm, microfiche, paper, and various electronic formats. Establishes and maintains criteria for electronically indexing types of documents. Maintains databases of document type, beneficiary data, and other characteristics. Uses bar codes and other mechanisms to streamline the indexing process when appropriate. When feasible, designs automated indexing and routing criteria and works with programming staff to implement. Manages activities pertaining to workflow of the Eligibility Services Department. Ensures that incoming and outgoing mail are imaged within defined timeframes and routed or filed as defined by established but evolving user protocols. Specifically responsible for ensuring document safety and routing throughout all phases of the application-processing and pension-payment lifecycles, including creation, updating, indexing, closing, storing, checking-in and checking-out files, maintenance and all other information pertaining to records. Supervises the workflow and work volume in Records Management. Prioritizes and assigns day-to-day activities. Ensures that the Funds responds to record requests within timelines required by Federal law, tracking request dates for documents involved in appeals, lawsuits, and other time-sensitive activities. Reviews exception reports. Manages the outflow of all Eligibility documents mailed by staff in Eligibility Services, Operations, and General Services. Ensures documents such as benefit applications, appeals rights, benefit welcome packages, summary plan descriptions, TEFRA notices, direct deposit forms, etc. are current and bar-coded (if applicable). Maintains current Eligibility forms on the Funds' internet site. Tracks the requirements of which materials accompany all outbound mailings. Routes incoming verbal and written inquiries from attorneys, member of Congress, coal industry employers, state unemployment agencies, and beneficiaries regarding Health Benefit Eligibility, Retiree Bonus Payments, Death Benefits, and Unemployment Compensation to appropriate Director Travels as needed to conduct business. Other activities as assigned. SUPERVISORY RESPONSIBILITIESDirectly supervises classified employees in the Eligibility Services Department responsible for activities listed above. Carries out supervisory responsibilities in accordance with the Funds' policies and applicable laws.

QUALIFICATIONS: Bachelor's degree from four-year college or university. Five to seven years management experience in a position requiring extensive oral and written communication skills. Proven professional experience in records management, information governance, data management, document imaging, digitization operations, or a closely related field Ability to work in an office in downtown Washington, DC five days per week.

DESIRED SKILLS AND EXPERIENCE: Master's Degree in archival studies, information science, or related field preferred. Certified Records Manager (CRM) preferred.