CBMS Technical Writer

Please note: These working arrangements are subject to change.

Job Description: This position supports the development and delivery of Colorado Benefits Management System (CBMS) navigational documentation, online help articles, and change management support to the counties. This position creates clear, concise, and helpful documentation from the technical project lifecycle documentation for counties and eligibility sites. This role also assists with the development, continual improvement, and maintenance of CBMS Online Help (OLH) documentation.

Primary Job Duties: Online Help (OLH) System Development and Maintenance - Write new, high-quality CBMS Online Help (OLH) articles and update current articles, based on CBMS project requirements. Interact with program areas, CBMS end users, and vendors to capture project project information to create OLH articles. Publish new or updated OLH articles to CBMS production and test environments. Review, edit, and proofread content for OLH articles. Utilize HyperText Markup Language (HTML) conversion tools. Change Management Assistance - Identify and coordinate with county contacts, Medical Assistance (MA) and Eligibility Application Partner (EAP) sites, Program area SMEs, and stakeholders to schedule support visits/meetings to navigate the County Dashboards, CBMS Community, Online Help, and EDMS, and communication activities. Visit counties to help users understand what changes to expect in CBMS, PEAK, Intelligent Character Recognition (ICR), and the Unified County System (UCS). Plan and develop change management strategies based on system changes for stakeholders. Evaluate and ensure user readiness for all system changes. Identify and manage anticipated and persistent resistance to changes being implemented in CBMS, PEAK, CR, and the UCS.Other Duties As Assigned - Review CBMS communications for grammar, spelling, and content sent to the CBMS users. Assist with the CBMS Liaison inbox, along with other BRC- related tasks when resources are limited. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Years of Experience: Six (6) years of relevant experience in technical writing, systems documentation, change management, systems implementation, business analysis, content management, or a related field, preferably including working in Agile and Waterfall environments. Two (2) years of the experience must include working in CBMS and/or PEAK.OR

Education and Experience: A combination of related education and experience equal to six (6) years, in technical writing, systems documentation, change management, systems implementation, business analysis, content management, or a related field, preferably including working in Agile and Waterfall environments. Two (2) years of the experience must include working in BMS and/or PEAK.

Preferred Qualifications: Demonstrated ability to clearly articulate, in writing, complicated technical information for non-technical stakeholders. Demonstrated experience developing online help, user guides, job aids, or knowledge-base content for complex enterprise applications. Experience with change management and software implementation, including user readiness and stakeholder engagement. Demonstrated proficiency with Google Suite and Microsoft Office Suite. Demonstrated proficiency with Confluence, HTML, Dreamweaver, or similar technical documentation and content-management tools. Demonstrated ability to collaborate with others. Proven ability to work independently. Demonstrated ability to manage workload, identify priorities, and pivot as necessary. Detail oriented.

Our Values: We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide. Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. ADA AccommodationsCDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

EEO Statement: The State of Colorado is an equal opportunity employer. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Additional Support For Your Application Toll Free Applicant Technical Support If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.