Tier 2 / Tier 3 IT Support Specialist

Tier 2 / Tier 3 IT Support Specialist, Washington, DCWe currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements. Tier 2 / Tier 3 IT Support Specialist Responsibilities: Provide escalated IT support. Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals. Support VIP users. Document and escalate issues as needed. Tier 2 / Tier 3 IT Support Specialist Qualifications: Need 2 to 4 years of experience as an IT Support Specialist. Need experience with Microsoft 365.Need experience with VPN troubleshooting. Need experience with ServiceNow or similar ITSM.You should have an A+/Network+ certification. Benefits include medical insurance, retirement plan, PTO, etc. Keywords: Washington DC Jobs, Tier 2 / Tier 3 IT Support Specialist, Microsoft 365, VPN, ServiceNow, ITSM, A+, Network+, Windows, Printers, Peripherals, Washington DC Recruiters, IT Jobs, Washington DC Recruiting