Hospital Account Support Specialist

WHAT YOU’LL DO: Training & Education Deliver role-specific, hands-on training to clinical staff, EVS teams, and department leads across assigned hospital accounts Develop a deep command of Surfacide’s training curriculum, best practices, and system operation protocols Conduct ongoing refresher training as staff turns over or as new departments onboard the Helios+ system Serve as the go-to resource for staff questions, troubleshooting, and day-to-day system guidance Track training completion and document staff certifications within each account Implementation Support Support onboarding and go-live of the Helios+ UV-C system, helping hospitals integrate the technology into existing clinical workflows Facilitate workgroup meetings during and after implementation to keep onboarding on schedule and address any workflow challenges Conduct walkthroughs and workflow assessments to identify the best deployment approach for each department or care setting Client Support & Communication Serve as a consistent, trusted point of contact for day-to-day client needs following implementation Keep clients informed about product updates, software enhancements, and new training resources Keep accurate, up-to-date records in CRM — including training logs, contacts, and key communications Participate in periodic check-ins with hospital contacts to ensure ongoing satisfaction and system utilizationWHAT WE’RE LOOKING FORA natural teacher and communicator — you enjoy explaining concepts clearly and making people feel comfortable learning something new Comfortable in hospital and clinical settings — you can navigate a busy healthcare environment with professionalism and confidence Highly organized — you manage your time well, follow through on commitments, and keep detailed records Self-motivated and dependable — you take ownership of your accounts and don’t need to be micromanaged Adaptable — no two hospitals are the same; you can read a room and adjust your approach based on your audience Background or coursework in healthcare, public health, life sciences, education, or a related field is a plus — but not required Bachelor’s degree or equivalent experience preferredADDITIONAL REQUIREMENTSBusiness travel required (75%)Vendor credentialing and compliance with hospital vaccination requirements will be required Must be able to lift and carry up to 50 pounds occasionally and 25 pounds frequently, with or without reasonable accommodation.\nCompany DescriptionABOUT SURFACIDEFounded in 2010, Surfacide is a leading UV-C technology and infection prevention company dedicated to creating cleaner, safer environments through scientifically proven, hospital-grade solutions. Proudly designed, engineered, and manufactured in Waukesha, Wisconsin, our patented Helios+ UV-C System is the world’s first FDA-authorized Whole Room Microbial Reduction device — deploying 3 emitters in a single cycle with no repositioning required. With installations across 600+ hospitals, long-term care communities, and public venues worldwide, Surfacide is at the forefront of next-generation patient safety — bridging the gap between traditional cleaning methods and the future of infection prevention.

Company Description: ABOUT SURFACIDE\r\nFounded in 2010, Surfacide is a leading UV-C technology and infection prevention company dedicated to creating cleaner, safer environments through scientifically proven, hospital-grade solutions. Proudly designed, engineered, and manufactured in Waukesha, Wisconsin, our patented Helios+ UV-C System is the world’s first FDA-authorized Whole Room Microbial Reduction device — deploying 3 emitters in a single cycle with no repositioning required.\r\n\r\nWith installations across 600+ hospitals, long-term care communities, and public venues worldwide, Surfacide is at the forefront of next-generation patient safety — bridging the gap between traditional cleaning methods and the future of infection prevention.