Merchant Partner D2

Key Responsibilities: Review and validate submitted merchant menu items against SKU/menu approval criteria (Slack: #menu_approval-meal-boxes) Coordinate and troubleshoot photoshoots via Snappr or Ocus - rescheduling, quality issues, and vendor escalations Upload menu items and photos into DIME and directly into POS systems (Toast, Otter, Square, Urban Piper, Clover) for both tablet and POS merchants Lead merchant onboarding calls to confirm activation steps, timing, and expectations Own the unresponsive-merchant follow-up cadence - structured multi-week call/email outreach, escalation, and churn documentation Maintain accuracy in sales trackers (status, touches, dates, notes in SKU Pipeline and Mx Activations Tracker) Escalate POS-specific technical issues through the #affordable-meals-pos-questions Slack ticketing workflow QA merchants once live (menu, pricing, photos, $12 Meals visibility) and notify stakeholders Post activation status/wins to cross-functional Slack channels (#project-meal-boxes, #mealbox-sales)

Required Skills & Experience: Restaurant / food & beverage (F&B) industry experience - flagged by Camdyn as likely more predictive of success in this role than formal education Hands-on experience with restaurant/retail POS systems (Toast, Square, Clover, Otter, Urban Piper, or similar) - comfortable navigating multiple POS back-ends Prior merchant/customer-facing onboarding, activation, or implementation support experience (e.g., restaurant tech, POS support, SaaS onboarding, or similar CW activation programs) Strong phone and email outreach skills - persistent, professional follow-up with non-responsive contacts Detail-oriented data entry and tracker management (accuracy across large, multi-column spreadsheets) Comfortable in Slack-based, ticket/escalation-driven workflows Able to multi-task across a high-volume pipeline of merchants at different activation stages Nice to have: prior exposure to Door Dash Merchant Portal, DIME, or Snappr, or similar marketplace activation tooling Education Requirements Bachelor's degree Why This Is a New Role Type Pre-sales reps close deals; post-sales reps manage the ongoing relationship. Neither role is scoped or staffed to handle the operational activation workload - POS troubleshooting, photoshoot coordination, and unresponsive-merchant recovery - which is a distinct, repeatable, checklist-driven motion documented in the team's E2E Activation process.