ServiceNow SRE Support Consultant

Overview: We are seeking a ServiceNow Site Reliability Engineering (SRE) Support Consultant with adequate experience to ensure the stability, scalability, and reliability of our ServiceNow platform. This role will focus on monitoring, troubleshooting, automation, and performance optimization of the ServiceNow environment while applying SRE and DevOps best practices. The ideal professional should have a strong background in ServiceNow administration, UNIX/Linux, Windows Server, and cloud infrastructure. What we’ll offer you A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs

What You’ll Do: Monitor and maintain the health, availability, and performance of the ServiceNow platform Troubleshoot ServiceNow infrastructure issues, including instance performance, integrations, and database bottlenecks Collaborate with developers and architects to enhance system stability and optimize workflows Perform ServiceNow instance upgrades, patching, cloning, and configuration tuning Handle incident response and escalations to resolve ServiceNow-related issues efficiently; conduct root cause analysis (RCA) and implement long-term fixes; define and maintain SLOs/SLIs to measure and improve system reliability Understand ServiceNow MID Servers and integrations with third-party systems; Administer UNIX/Linux, and Windows Server environments supporting ServiceNow; Automate routine administration tasks using PowerShell, Bash, Python, or Ansible

Skills You’ll Need: Bachelor’s degree or equivalent required Proficient experience in ServiceNow administration, support, or SRE roles, and ServiceNow ITOM (Discovery, Event Management, CMDB, Performance Analytics) Strong knowledge of ServiceNow architecture, modules, and instance management, Experience in UNIX/Linux, and Windows Server administration Hands-on expertise in scripting (Bash, PowerShell, Python) and automation tools (Ansible, Terraform, Jenkins, Git), Proficiency in networking (DNS, Traded Credit Positions (TCP)/IP, Load Balancing, Firewalls) related to ServiceNow Understanding of ServiceNow upgrades, patching, and instance cloning Skills to Help you Excel ServiceNow Certified System Administrator (CSA) or ITOM certifications Linux (RHCSA, RHCE) or Windows (MCSA, MCSE) certifications Cloud certifications (AWS, Azure, GCP) are a plus It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. The salary range for this position in Jacksonville is $60,000 to $86,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration. At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more! Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com #LI-HYBRID We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Engineering, Information Technology, and Other Industries Banking and Investment Banking Referrals increase your chances of interviewing at Deutsche Bank by 2x Sign in to set job alerts for “Site Reliability Engineer” roles. Site Reliability Engineer (SRE) - Assistant Vice President Site Reliability Engineer - Assistant Vice President Jacksonville, FL $78,000.00-$111,800.00 1 day ago Jacksonville, FL $115.00-$135.00 1 day ago Lead, Site Reliability Engineering (SRE) Software Development Engineer in Test (SDET) (Data) Jacksonville, FL $78,000.00-$111,800.00 5 days ago Back End / Full Stack Software Engineer (Senior) Jacksonville, FL $135,000.00-$215,000.00 6 days ago Python and Kubernetes Software Engineer - Data, AI/ML & Analytics Software Support Engineer Internship- Fall 2025 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.