Industrial Electrical Engineer

Key Responsibilities: Diagnose and troubleshoot complex technical issues involving industrial automation products and systems Provide technical guidance and problem resolution to customers and internal teams Collaborate closely with engineering, sales, and operations teams to understand requirements and deliver solutions Analyze product performance, failure trends, and technical data to recommend improvements Support equipment troubleshooting related to PLCs, HMIs, industrial controls, and automation hardware Explain technical concepts clearly to non-technical stakeholders Maintain accurate documentation of technical issues, resolutions, and best practices Contribute to development and improvement of technical support processes and protocols Stay current with industrial automation trends, technologies, and safety standards Use technical support tools, CRM systems, and documentation platforms to track and manage cases Identify preventative solutions to reduce repeat issues and improve product reliability Perform other duties, tasks, or work as assigned

Qualifications: Strong analytical and troubleshooting skills Customer-focused mindset with ability to manage expectations Comfortable working independently while collaborating cross-functionally Able to handle multiple technical support requests simultaneously Knowledge &

Skills Required: Strong troubleshooting and problem-solving ability for industrial automation equipment Ability to read and interpret electrical schematics, diagrams, and technical documentation Working knowledge of PLC systems, HMI interfaces, and industrial control systems Understanding of electrical and electronic components and systems Familiarity with industrial automation software and basic programming concepts Strong written and verbal communication skills Proficiency with Microsoft Office and technical documentation tools Basic understanding of networking principles as applied to industrial systems Knowledge of industrial safety standards and quality practices Strong time management and prioritization skills

Education & Experience: Associate's degree in Electrical Engineering, Electronics, Automation Technology, or related technical field required 2–5 years of experience in technical support, preferably within industrial automation or related environments Demonstrated experience troubleshooting complex technical issues Experience supporting customers in a technical, customer-facing role Background in industrial equipment, controls, automation, repair, or manufacturing environments preferred Experience documenting technical issues and collaborating with engineering teams Compensation The recruiting base salary range for this full-time position is $64,000–$86,000 annually. Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

Radwell Benefits: Medical, dental, and vision coverage starting Day 1 of employment 15 PTO days Paid company holidays Company-paid short-term and long-term disability Company-paid life insurance 401(k) with company matching Free onsite gym Radwell International LLC is an equal opportunity employer.