Fixed Operations Director

Responsibilities: Assist customers in servicing, repairing and explaining each service needed Manage Parts Inventory working closely with parts manager to ensure inventory levels and turns are appropriate for ensured customer satisfaction. Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness Hire and supervise all service department personnel, as well as monitor their performance in servicing customers Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Qualifications: A minimum of 3 years of experience as a service manager or Fixed Operations Director Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver's license Driven personality, eager to improve and able to work within and support internal teams CDJR Experience a Plus We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.