Client Relationship Manager

What You'll Be Doing: Owning Key Customer Relationships You'll become the primary point of contact for landlords and tenants across a portfolio of managed sites, ensuring issues are addressed quickly and professionally. Managing High-Level Escalations You'll work directly with customers, landlords and internal stakeholders to resolve complex issues before they reach senior leadership. You'll identify inefficiencies, recurring issues and manual workarounds and develop practical solutions that improve service delivery. Leading Transformation Initiatives From reporting automation through to servicing model redesign and customer experience improvements, you'll play a key role in shaping how Wilson supports this customer group in the future. Influencing Across the Business Success in this role requires strong stakeholder management. You'll partner with Operations, Commercial, Sales, Finance and Customer Contact teams to drive outcomes and implement change. What We Need To See Experience managing customer, client or stakeholder relationships Strong complaint resolution and escalation management skills Demonstrated process improvement or transformation experience Confidence influencing stakeholders at multiple levels Ability to analyse data and identify improvement opportunities Experience developing business cases, recommendations or operational improvements Strong written and verbal communication skills Experience with CRM platforms, reporting tools or operational systems Highly Regarded Project or program management experience Experience driving adoption of new systems or processes Why This Role Is Worth Your Time This is a role with genuine influence. You'll have visibility across Wilson Parking, direct exposure to senior stakeholders and the opportunity to shape how one of Australia's best-known parking operators services a critical customer group. You'll leave the role having improved customer outcomes, reduced operational inefficiencies and delivered lasting change to the business.