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Guest Services Associate (Temporary Position)

L2

douglas county school systemDouglasville, GA8 days ago

$16.50 per hour

Occupations

Ushers, Lobby Attendants, and Ticket TakersAmusement and Recreation AttendantsEntertainment Attendants and Related Workers, All Other

Industries

Promoters of Performing Arts, Sports, and Similar Events with FacilitiesAll Other Amusement and Recreation IndustriesPromoters of Performing Arts, Sports, and Similar Events without Facilities
Guest Services AssociateA Guest Services Associate ensures a welcoming, organized, and enjoyable experience for all guests attending Legacy Arena events. This role includes supporting box office operations, assisting with seating and directions, and providing high-level service to VIPs, suite guests, and special visitors.
Pay Grade: $16.50 per hour
Terms of Employment: Temporary Work - Must be at least 16 years of age. Educational Level: High School or College Student Certification/License Required: None
Key Responsibilities:
  • Greet guests warmly and provide directions to seating areas, restrooms, concessions, and exits
  • Scan and verify tickets, assist with seating, and manage crowd flow in assigned sections
  • Support box office operations, including ticket sales, will call, and resolving ticketing issues
  • Assist VIPs, suite holders, and special guests with entry, seating, and personalized service
  • Monitor guest areas to ensure safety, cleanliness, and adherence to venue policies
  • Respond to guest questions, concerns, or issues in a professional and timely manner
  • Provide support during emergencies by following venue procedures and guiding guests safely
  • Collaborate with event staff and security to maintain a smooth and organized environment
  • Hospitality & Suite Support: Welcome guests to premium seating areas and hospitality suites
  • Check credentials and ensure proper access to restricted areas
  • Assist with guest needs in suites, including directions, basic service support, and coordination with catering staff
  • Maintain a clean, organized, and professional appearance in VIP areas
Skills & Qualifications:
  • Strong customer service and communication skills
  • Professional, friendly, and approachable demeanor
  • Ability to remain calm and helpful in high-traffic, fast-paced environments
  • Problem-solving skills and attention to detail
  • Team-oriented with the ability to follow directions and venue procedures
  • Flexible availability, including evenings, weekends, and holidays
  • Ability to stand and walk for extended periods
  • Preferred (Optional): Previous experience in customer service, hospitality, or event staffing
  • Experience handling ticketing systems or guest relations
  • Experience working with VIP or high-profile guests
Application Procedures: Applicants should attach a cover letter stating their specific area of interest. Applicants should complete an application at www.dcssga.org. (Click on "Employment" then "Job/Vacancies/Postings" to link to classified application.)
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Level

EntryL2

Salary

$16.50 per hour

Location

Douglasville, GA

Occupation

Ushers, Lobby Attendants, and Ticket Takers

Industry

Promoters of Performing Arts, Sports, and Similar Events with Facilities

Posted

8 days ago

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