Distributed production support analyst

Job Title Bachelor's degree in Computer Science or similar field; or equivalent work experience. 4-7 years of relevant experience.4+ years of production support experience in Web Applications hosted on Middleware Infrastructure.4+ years of experience supporting batch management using tools like TWS, Autosys, Tidal or similar.4+ years of hands on support experience working on below technologies: UnixOracle/SQL ServerBasic Understanding of working with any Industry renowned monitoring tools like Sumo Logic, Splunk or equivalent. Basic understanding of JAVA, especially understanding of runtime errors in order to debug application issues. Basic understanding of the 3 tier architectural framework and SOAP or Restful Web Service Services Experience. Should be able to debug failures & performance issues with Java Web Services/API/SOAP/etc. Demonstrate strong analytical, problem solving and debugging skills. Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels. Manage effective relationships and work in partnership with leadership, operational teams, 3rd party vendors, BAU/Development, and cross-commit technical support teams for incident, problem, change, and service level management.24x7 mandatory [Position will have rotational night shifts]

Knowledge of RDBMS, Dynatrace (Gomez), Science Logic, DataPower concepts is a plus. Knowledge of Infrastructure, including Middleware components (e.g. Storage, Message Queue (MQ), WebSphere, Managed File Transfer (MFT), etc.) is a plus. Hands on experience in ITIL tools like Service Now or other tools to support ITSM capabilities. ITIL framework certification is a plus. Experience with development or support of applications within the Financial Services Industry (preferably in Investments/Asset Management).