Endpoint Operations - Versatilist

Work Location: Los Angeles, CA, USAWork Schedule Monday-Friday 8am-5pmSalary Range: $108900.00 - 241500.00 Annually Employment Type 2 - Staff: Career Duration Indefinite Primary Duties And Responsibilities The Technical Service Delivery Versatilist will provide comprehensive support for networked components, workstations, and printers, ensuring seamless operations in a 24/7 environment. This role encompasses the implementation, maintenance, and optimization of networked equipment and related software while proactively addressing performance, troubleshooting, and system enhancements. Additionally, the Versatilist will participate in rotational after-hours on-call support and assist with departmental tasks as needed.

Key Responsibilities: Provide technical support for networked systems, workstations, and printers, ensuring operational reliability and efficiency. Oversee the implementation, configuration, and maintenance of networked equipment and associated software. Conduct performance monitoring, optimization, and proactive troubleshooting to enhance system functionality. Ensure swift issue resolution through effective diagnostic and problem-solving techniques. Participate in 24/7 rotational on-call support, addressing critical technical challenges as they arise. Collaborate with internal teams to align technical service delivery with organizational needs. Perform additional tasks based on departmental requirements.

Job Qualifications: Ability to analyze complex end-user business needs and devise effective cost-efficient recommendations. Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies, and procedures. Interpersonal skills to work effectively with staff, faculty, and administrators. Ability to research and test new technologies and processes. Hands-on data networking skills required including; IP & Ethernet routing and switching based network design, testing and implementations with in-depth knowledge of the OSI seven layer model and in-depth familiarity with industry protocols including OSPF, HSRP, EIGRP, BGP, TCP/IP, 802.1x, IPSec, Radius, TACACS+ and alike. Experience in using network protocol analyzers and sniffers such as WireShark, Fluke tools and has ability to decipher packet captures. Working knowledge of Voice/VoIP and Wireless platforms required; Soft switches, Communications Manager, Unity, Unity connection, Voice Gateways, Feature Servers, Application Servers, Media Servers, IADs, and Wireless devices etc. Experience and knowledge of IEEE 802.11 wireless standards, CISCO and Aruba wireless controllers. Experience in Voice and Wireless services including SIP Trunks, Unified messaging, Conferencing, and Integrated Access services. Support systems for network management including a working knowledge of Voice technologies. IP switching and routing architectures supporting VoIP and ISP services. Proficiency working with VLAN, VRF, HSRP, Port Security, Traffic Shaping, Priority Queuing, Class of Service (CoS).An understanding of different cabling types: Multimode fiber, single-mode fiber, LC versus SC, 10/100/1000 BaseX, Cat5, Cat5e, Cat6, RJ45, RJ11.Experience using troubleshooting tools: traceroute, ping, mtr, nmap, netstat, ipconfig/ifconfig, iperf. Understand and apply IT Engineering Lifecycle methodology and practices. Knowledge of ISS Microsoft Office products (O365, Office 2016, Outlook, Exchange and OWA).Understanding of project plans, presentations, procedures, diagrams, and other technical documentation. Establish standards and procedures for best practices, enabling commitments to established SLA's. Understanding of various Desktop Management Systems such as anti-virus software, patch management and software delivery. Ability to train, delegate and review the work of staff members. Knowledge of cloud computing (Box, OneDrive).Knowledge of standard desktop imaging; MDT, ISO's, and SCCM.Knowledge of VPN remote software and RDP setup. Knowledge of Windows and Citrix based printing. Understand ITIL overview and tier structure support using ticket tracking system (Service-Now).Knowledge of Apple OSX and iOS operating systems and platforms. Knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, HP Device Manager).Knowledge of IT Security applications (Cisco AMP, Aruba OnGuard, DUO, Checkpoint Encryption and USB Whitelisting).Must have a valid driver and have reliable transportation. Must be able to lift up to 30lbs. Ability to walk comfortably for a minimum of three hours a day. Knowledge of telecom technology and basic troubleshooting with telecom endpoints. Knowledge of Microsoft Networking, Active Directory, AD Group Policies. Strong knowledge of Windows Security, SSL certificate, TLS configuration, SMB code signing, and PKI infrastructure. Encryption protocols (data in motion & at rest).Experienced with Microsoft Windows 2008, 2012, 2016, and 2019 Server, Windows 7, 10, 11.Knowledge of Microsoft SQL server. Experienced with virtualization platforms such as VMware and Microsoft Hyper-V.Experience with Microsoft Azure cloud. Experience with windows clustering. Experienced with HP Proliant server.