Business Mgr 3 Retail

Job Title Job Description Essential Duties and Responsibilities Contract Administration & Deal Funding Manage warranty and finance contract closings from initiation through funding. Review and reconcile initial sales agreements against final finance documentation to ensure accuracy and compliance. Prepare, modify, and finalize sales agreements to align with lender and financing requirements. Resolve closing-related discrepancies by making necessary revisions to contracts and completing customer closings. Coordinate and obtain lender-required documentation and supporting information necessary to secure deal funding. Exercise discretion in resolving funding issues and facilitating successful transaction completion. Project Coordination & Vendor Management Coordinate projects from bid solicitation through final completion. Develop, monitor, and manage project costs, budgets, and timelines. Evaluate contractor bids and independently select vendors based on project requirements, quality standards, and cost considerations. Monitor vendor performance and replace vendors when work quality, responsiveness, or progress does not meet expectations. Adjust project schedules and vendor assignments based on changing business priorities and customer needs. Hold vendors accountable to approved estimates and contract requirements, addressing discrepancies as necessary. Research, evaluate, and recommend new vendors while identifying and eliminating underperforming vendors. Customer Service & Resolution Management Coordinate customer service scheduling and service-related activities. Independently authorize, arrange, and manage service work through manufacturers, contractors, or third-party vendors to ensure customer satisfaction and contract fulfillment. Modify service schedules and scopes of work as necessary to meet customer and operational requirements. Serve as the primary point of contact for dissatisfied customers and negotiate appropriate resolutions. Escalate significant financial, legal, or sensitive customer concerns to senior management when necessary. Provide recommendations to management regarding customer communications, dispute resolution strategies, and responses to regulatory or government inquiries. Financial Administration Process and manage accounts payable functions. Review project costing and financial information to ensure accuracy. Calculate and verify commission payments based on approved costing and transaction data. Enter and maintain critical information used in commission processing and payment calculations. Database & Operational Management Maintain and update company databases, deal tracking systems, and status reporting tools. Exercise independent judgment when updating transaction records, deal status reports, and project information. Utilize company systems to identify, correct, and update missing or incomplete information within transaction records. Ensure data integrity, accuracy, and timely reporting across operational systems. Reporting & Process Improvement Evaluate internal and external customer experiences and operational performance. Prepare reports and recommendations for management related to process improvements, service enhancements, and operational efficiencies. Identify trends, recurring issues, and opportunities to improve customer satisfaction and business performance. Support continuous improvement initiatives through data-driven recommendations and operational analysis. Decision-Making Authority This position routinely exercises independent judgment and discretion in: Modifying sales agreements during customer closings. Selecting, evaluating, and replacing project vendors and contractors. Adjusting project schedules, service schedules, and scopes of work. Authorizing service activities required for customer satisfaction and contract completion. Updating deal status, transaction records, and operational databases. Recommending process improvements, customer resolutions, and vendor management actions.