Front Desk & Client Experience

Social Media & Marketing: Create, schedule, and publish engaging content across our social channels (e.g., Instagram, Facebook, TikTok) with a consistent brand voice. Collaborate with stylists to capture high-quality photos and videos of services and before/after results. Monitor engagement, respond to comments and messages in a timely, brand-appropriate manner. Assist in running promotions, contests, and client-re engagement campaigns; track basic analytics.

Communications & Email Marketing: Manage client communications via email, including appointment reminders, promotions, and post-visit follow-ups. Create and send monthly newsletters or targeted email campaigns using our email platform (e.g., Mailchimp, Constant Contact).Maintain client contact lists, segment audiences, and ensure GDPR/Can-Spam compliance. Draft professional, on-brand messages for internal and external communications.

Inventory & Retail: Monitor retail inventory levels, reorder products, and coordinate with vendors. Track product sell-through, price adjustments, and promotions. Help with stock organization, displays, and pricing in the salon. Prepare periodic inventory reports for leadership.

Administrative Support: Maintain appointment calendar and collaborate with stylists to optimize schedules. Assist with special events, client appreciation days, and seasonal campaigns. Support general administrative tasks as needed (filing, data entry, reporting).