Skip to main content
McCarthy Search

Customer Success Manager (CSM)

L5

arm treasure dataSan Jose, CA8 days ago

Occupations

Computer and Information Systems ManagersCustomer Service RepresentativesMarketing Managers

Industries

Custom Computer Programming ServicesComputer Systems Design ServicesSoftware Publishers
Overview: As a Customer Success Manager at Treasure AI, you will drive strategic customer success and value realization for our CDP platform. You collaborate with cross-functional teams to ensure adoption, expansion, and measurable outcomes. You act as the voice of the customer, sharing insights with product and marketing to shape roadmaps and success stories. This role offers the opportunity to influence customer journeys and help scale Treasure AI's impact. Compensation / Benefits Comprehensive medical, dental, vision 401K with 4% company matchRSUsFlexible Time OffParental leave up to 26 weeks Life and disability insurance
Responsibilities:
  • Develop and maintain success plans with customer leadership focused on increasing value from Treasure AIDrive product adoption and identify opportunities for enterprise expansion
  • Coordinate with internal teams and external partners to deliver timely, strategic support and smooth implementations
  • Leverage success tools and rituals (Slack, QBRs, on-sites, Support, Industry Principals, Professional Services, Executive Sponsors) to sustain success
  • Partner with Marketing to create customer success stories and co-marketing opportunities
  • Use AI tools (e.g., Treasure Work) to synthesize usage, support history, and engagement data to surface adoption gaps and high-potential expansion
  • Act as an AI guide to help customers apply Treasure AI to accelerate data strategies and outcomes
  • Leverage AI to streamline account planning, research, meeting prep, and executive briefings
Key requirements:
  • 5+ years of Customer Success or related experience
  • Proven ability to communicate across business and technical concepts (ROAS, metrics, Big Data/Analytics, Data Warehousing, API integrations, SQL)
  • Background in Marketing, SaaS/Martech/Adtech, Analytics/BIIndependent drive for continuous improvement
Travel: 25% average with potential for morecustomer-obsessedcollaborativeproactive problem-solvingROAS and critical metrics Big Data and Analytics Data Warehousing
Apply now (opens in a new tab)
Apply now (opens in a new tab)

Level

SeniorL5

Location

San Jose, CA

Occupation

Computer and Information Systems Managers

Industry

Custom Computer Programming Services

Posted

8 days ago

To get sharper similar jobs, create your profile using the link below.

Create profile