Implementation Associate
Implementation Associate
L4
Occupations
Project Management SpecialistsBusiness Operations Specialists, All OtherInformation Technology Project Managers- Support the implementation of Blink for large-scale enterprise accounts under the guidance of an Implementation Manager or Enterprise Implementation Manager
- Lead and manage the delivery of Blink for a portfolio of smaller customers, following the Blink implementation methodology
- Deliver content to support enterprise implementations, such as demos, presentations, workshops, webinars, meetings, training, and more
- Act as a project coordination lead on enterprise implementations, including scheduling meetings, taking notes, tracking actions and deadlines, and following up with internal and external stakeholders
- Proactively manage task lists, issue logs, and project trackers using tools such as Asana, JIRA, Google Sheets, and ExcelAssist with the preparation of project documentation, such as timelines, implementation plans, customer communications, and status reports
- Support the team with simplifying and enhancing our existing processes through AI automations and tooling
- Collaborate with the Sales, Customer Success, and Product teams to ensure customers are set up for success
- Contribute to continuous improvement by capturing lessons learned and supporting documentation of best practices
- Support wider team operations as needed. This may include research, reporting, asset creation, and internal initiatives
Level
MidL4
Location
East Boston, MA
Occupation
Project Management Specialists
Industry
Custom Computer Programming Services
Posted
4 days ago
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